Shipping Policy

At Calmjelly, we are committed to delivering your orders safely and promptly. Our shipping policy outlines how we handle the delivery of your purchases.

1. Shipping Locations

We currently ship to the following regions:

  • Domestic Shipping; All across USA
  • International Shipping: Selected countries worldwide. Please check during checkout to confirm availability for your location.

2. Processing Time

  • Orders are typically processed within 1-3 business days after payment is received.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Options and Delivery Times

We offer various shipping methods to meet your needs:

  • Standard Shipping: [Insert delivery time, e.g., 5-7 business days]
  • Express Shipping: [Insert delivery time, e.g., 2-3 business days]
  • International Shipping: Delivery times vary by location, typically [insert estimated timeframe, e.g., 7-14 business days].

4. Shipping Fees

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • Orders over [Insert Threshold Amount, e.g., £50] qualify for free standard shipping (domestic orders only).

5. Tracking Your Order

  • Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the progress of your delivery.
  • Please allow 24-48 hours for tracking updates to appear.

6. Lost or Delayed Packages

If your package is delayed or appears lost, please:

  • Check the tracking information for updates.
  • Contact the courier directly for further assistance.
  • If the issue persists, reach out to us at support@calmjelly.com, and we’ll help resolve it.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 7 days of delivery at support@calmjelly.com
  • with your order details and photos of the issue.
  • We will promptly replace the item or issue a refund.

8. International Shipping Notes

  • Customs, duties, and taxes may apply for international orders and are the responsibility of the recipient.
  • Delivery times for international shipments may be affected by customs delays.

9. Changes to Shipping Information

If you need to update your shipping address, please contact us at support@calmjelly.com within 24 hours of placing your order.